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Frequently Asked Questions

Who can join CYAN?

Any youth between the ages of 12 and 18 can be a part of CYAN! Our Youth Ambassadors program is geared towards high school students, Leaders Now! is a Bi-weekly program for youth in grades 6-8, and our Days of Action/Summer Passport Programs are for all who are interested in volunteering, regardless of ability, skill or age.

What if I am an adult looking for ways to volunteer or be a part of CYAN?

We are always looking for adult mentors and allies to help support our youth and spread the word about CYAN in the community. Adults are encouraged to join a planning committee, be part of our Board of Directors or work alongside our youth in events and programs. Contact info@thecyan.org for more information on opportunities for adults.

How do I sign up with CYAN?

To initially sign up with CYAN, create a personal profile on our website. Click on the “Register as a Volunteer” button on the right hand side and fill in all your contact information.

How do I confirm my account and register for events?

After creating your account, you will receive an email to confirm your account. After your account is activated you can register for all events and programs.

How can I learn about upcoming events?

Our online calendar has all our events and activities posted to explore. Click on an event in the calendar to find out more. You must be registered as a volunteer to register for an event.

Will I receive an email regarding upcoming events?

After registering as a volunteer, you will receive updates on programs and events. If you have a particular area of interest for volunteering, indicate the area on your online registration form.

How do I get on the CYAN mailing list?

Register as a volunteer to receive regular updates on events and volunteer opportunities.

How do I sign up for a specific event?

Before registering, you will need to create a profile. If you already have a profile, log in with your username and password and select the specific event in the online calendar.

Do I have to sign up for every Day of Action?

You are only required to join the Days of Action that are of interest to you. Explore the online calendar to find out about upcoming events.

How long after registration will I receive a confirmation email?

After registering for an event, you will receive a confirmation email confirming your registration for the event and have access to more details about the event such as the location of the event and specific activity details.

How do I cancel my registration for an event or program?

If you need to cancel you registration for an event contact the program coordinator at info@thecyan.org to ensure we can add a volunteer from the waitlist to the program.

When is the final day to register for an event?

Register online at least one week before an event to ensure you are guaranteed a spot. Many of our events have a capacity limit and we do not want you to miss out on a volunteer opportunity. Events that are at capacity in our online calendar will not allow new registrations. We recommend that you register as soon as possible.

How do I register for other volunteer opportunities outside of CYAN?

Our calendar lists volunteer opportunities at partner agencies that are looking for youth to volunteer. In the online calendar, click on the agency event and contact details will be listed. You will need to contact the preferred agency directly to find out their volunteer registration process.

When do I receive my letter of community service hours?

Confirmation letters of community service hours for high school students will be distributed on a quarterly basis after 3-4 months of volunteering. The letters will be emailed to each participant outlining all the hours they have earned in that time period.

I live outside of Oakville, can I still attend CYAN events?

CYAN events only run within Oakville, but anyone can attend if they are able to get transportation to and from our sites.

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Good afternoon everyone! Please save the date for CYANs Annual General Meeting to be held on Wednesday November... https://t.co/9dBEzeWQzL


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